General terms and conditions

WARNING

Please read these General Terms and Conditions carefully before using the bagadur.com website for the purpose of purchasing products advertised on it or obtaining information about a particular product or service.

If you decide to purchase our products via online shopping (web shop) or have visited this website to obtain information about a particular product or service, then it is considered that you are familiar with and agree to these General Terms and Conditions. Otherwise, LB BODYART ESTETIC, 

OBRT ZA USLUGE, vl. LORENA BAGADUR is released from any liability.

If you do not agree to these General Terms and Conditions, then do not use this website for the purpose of purchasing products or obtaining information about them.

General information

Website: www.bagadur.com

LB BODYART AESTHETIC, 

OBRT ZA USLUGE, vl. LORENA BAGADUR

Address: Meja Gaj 91, 51226 Hreljin

OIB: 21124171989

Registration number: 98607901

IBAN: HR2224020063205614795 – ERSTE&STEIERMÄRKISCHE BANK dd

SWIFT CODE: ESBCHR22

These General Terms of Use govern the use of the website www.bagadur.com by users and the use of the webshop service.

LB BODYART ESTETIC, OBRT ZA USLUGE, vl. LORENA BAGADUR is the copyright holder of the content and formats of the website www.bagadur.com. Documents, data and information published on these websites may not be reproduced, distributed or used in any way for commercial purposes without the express permission of LB BODYART ESTETIC, OBRT ZA USLUGE, vl. LORENA BAGADUR or in any way that can cause damage LB BODYART ESTETIC, OBRT ZA USLUGE, vl. LORENA BAGADUR or any third party.

Documents, data and information published on these websites can only be used for the individual needs of the user, while respecting all copyright and ownership rights and the rights of third parties.

The website also contains documents, data, information, as well as links to other websites created by third parties, which will, to the extent necessary and possible, be marked as such. LB BODYART ESTETIC, OBRT ZA USLUGE, owned by LORENA BAGADUR has no control over the aforementioned documents, data, information or other websites in general and fully disclaims any responsibility for the accuracy, completeness and availability of content on websites created by third parties.

LB BODYART ESTETIC, OBRT ZA USLUGE, vl. LORENA BAGADUR disclaims any liability for any content displayed on such third-party sites, as well as for any products or services obtained through such third-party sites. Such third parties shall not be deemed to be in any way affiliated with LB BODYART ESTETIC, OBRT ZA USLUGE, vl. LORENA BAGADUR solely by virtue of the existence of a link to the website.

By using the content of these websites, the user accepts all risks arising from the use of the website and agrees to use the content of the website solely for personal use and at their own risk.

LB BODYART ESTETIC, OBRT ZA USLUGE, vl. LORENA BAGADUR is not responsible for any content that a user, subscriber, or unauthorized user may post on these websites. Any content posted that is or can be considered inappropriate can be removed at any time by LB BODYART ESTETIC, OBRT ZA USLUGE, vl. LORENA BAGADUR.

LB BODYART ESTETIC, OBRT ZA USLUGE, vl. LORENA BAGADUR reserves the right to change, adapt, modify, delete or remove any content it deems inappropriate.

These terms of sale define the procedure for ordering, payment, delivery and complaints about goods offered on the website www.bagadur.com.

The supplier (Seller) of the products offered on the website www.bagadur.com is LB BODYART ESTETIC, OBRT ZA USLUGE, owned by LORENA BAGADUR, and the Buyer of the goods is a website visitor who selects at least one product, fills out the electronic order form and sends it to the Seller.

The Buyer must be an adult and a person with legal capacity. A contract on behalf of and for the account of minors and persons with complete legal capacity may be concluded by their legal representatives or guardians, and persons with partial legal capacity may conclude a contract only with the consent of their legal representative or guardian. The Seller shall not be liable for any action contrary to this provision.

By accepting the terms of sale, the Buyer declares that all information provided about himself is true and complete, that he is legally competent, and that there are no known obstacles to ordering and purchasing products from the Seller, i.e. for purchasing via the electronic sales outlet - webshop.

Products or services

LB BODYART ESTETIC, OBRT ZA USLUGE, vl. LORENA BAGADUR will strive to ensure maximum accuracy of the information and data contained on this website. Product images are illustrative in nature and we do not guarantee that the image fully corresponds to the product itself. We are not responsible for possible unintentional errors in the product description. There may be differences between the actual product and the one described on these pages, if the manufacturer changes any of the characteristics or composition of the product. All descriptions are checked regularly and in detail.

Prices

Product prices are expressed in euros (“€”). The Seller may set certain discounts for purchases via the webshop that may apply for a certain period of time. The prices shown are valid for all payment methods.

The Seller is authorized to change prices without prior notice. The Seller is also authorized to determine discounts, daily or weekly promotions, promotions for a single product, group of products and/or for all products at any time without prior notice.

Payment is always made in euros.

Ordering

You can order and purchase as a Guest. The product is considered ordered when the customer completes the entire ordering process. Goods are ordered using an electronic form on the website www.bagadru.com.

Ordering goods is possible 24 hours a day, 7 days a week. Orders are processed Monday-Friday from 8:00 a.m. to 8:00 p.m. The customer will be notified by e-mail about the completed order.

The prices displayed on the pages next to individual products are valid for all forms of payment and are expressed with VAT already included.

Select the desired item. For more information about the selected item, click on its image or on the product title, after which you will be redirected to the page with more information about the product.

By clicking on the "Add to Cart" icon, the selected product is saved in the shopping cart, after which you can purchase it by selecting "Payment" or you can select the next item from the offer and save it in the cart. In the cart, you have an overview of all the items you have selected, the price and quantity.

You can change the quantity of an individual item by entering the desired quantity in the "Quantity" field. If you want to remove a specific item, click on the "x" to the left of the product image.

Once you have completed the selection of the desired items and decided to purchase, click on "Proceed to payment" at the bottom of the screen. You will access the order calculation where you are required to enter your personal information and the address to which you want the purchased goods delivered. The delivery amount and the choice of payment method will also be displayed.

You have credit and debit card options through the online payment processing system (CorvusPay).

If the Seller is unable to deliver all ordered items for any reason, it will deliver those in stock at the time of delivery, and will contact the Buyer by phone or email regarding the deadline and/or impossibility of delivering the remaining items. The Buyer may accept or cancel the delivery of the remaining items.

If the Buyer decides to cancel the remaining part of the order, and has already made the payment, the Seller will return the money to the Buyer no later than within 7 working days from the receipt of the cancellation decision by payment to the Buyer's account.

The order is considered received at the moment when the Buyer electronically completes the order and the order number is displayed on the screen as well as a notification that the order has been successfully received. You will receive a notification of order confirmation to the e-mail address entered in the electronic form.

If you do not receive an order confirmation notification, it is recommended to check:

• Did the message end up in your Junk/Spam folder?
• Is your mailbox full?
• Are the items in the shopping cart after logging in to our site, and if not, please repeat the ordering process

Or please send an email to info@bagadur.com

All prices are expressed in euros (€) including VAT. 

We sometimes give our customers a coupon for discounts and promotions. A coupon consists of a single word or a series of characters. To calculate the discount, you need to enter the exact text and/or characters on the coupon, confirm it – and the discount will be calculated automatically.

The coupon entry field is located in the "Cart" at the bottom of the screen next to the question "Do you have a discount code?". Then click "Apply coupon".

Coupons may be limited in duration and number of uses. Also, discounts may only be applied to a single product, a limited selection of products, or a promotion. All discount rules will be clearly stated when sending the coupon.

Coupons for individual items are only valid if that item is not on a specific sale. A coupon that applies to a cart discount is only valid if the cart does not contain an item that is already on sale. Coupons cannot be combined with each other, i.e. discounts do not add up.

The buyer undertakes to pay the ordered products, including possible delivery costs, to LB BODYART ESTETIC, OBRT ZA USLUGE, owned by LORENA BAGADUR using one of the following payment methods:

Payment by credit and debit cards via the online payment processing system (CorvusPay)

We will send you products ordered in this way immediately.

When paying on our web store, use CorvusPay – an advanced system for secure online payment card acceptance. CorvusPay ensures complete confidentiality of your card details from the moment you enter them in the CorvusPay payment form.

Payment information is transmitted encrypted from your web browser to the bank that issued your card. Our store never comes into contact with your full payment card information. Also, the data is inaccessible even to CorvusPay system employees. The isolated core independently transfers and manages sensitive data, keeping it completely secure.

The payment data entry form is secured with the highest level of security SSL transport encryption. All stored data is additionally protected by encryption, using a cryptographic device certified according to the FIPS 140-2 Level 3 standard. CorvusPay meets all requirements related to online payment security prescribed by leading card brands, i.e. it operates in accordance with the standard – PCI DSS Level 1 – the highest security standard in the payment card industry.

When paying with cards included in the 3-D Secure program, in addition to the validity of the card itself, your bank also confirms your identity using a token or password. Corvus Info considers all collected information as bank secret and treats it accordingly. The information is used exclusively for the purposes for which it is intended.

Your sensitive data is completely secure, and its privacy is guaranteed by the most modern protection mechanisms. Only the data necessary to perform the job in accordance with the prescribed demanding procedures for online payments is collected.

Security controls and operational procedures applied to our infrastructure ensure the current reliability of the CorvusPay system. In addition, by maintaining strict access controls, regular security monitoring and in-depth checks to prevent network vulnerabilities, and planned implementation of information security provisions, they permanently maintain and improve the level of system security by protecting your card data.

POSTAGE AND SHIPPING

HP Express delivery service – delivery available throughout the entire territory of the Republic of Croatia.

Shipping costs:

For all orders, delivery is 15.00 EUR (VAT included)

Delivery time is 3-5 business days. Exceptionally, due to the sale of a particular item, unforeseen circumstances, and possible delays in delivery by our principals, delivery may take longer than the stated time, of which you will be notified by phone or e-mail.

During discounts and promotions, the delivery time may be extended up to 10 working days from the date of order.

For shipping to other countries, please contact us. In the case of shipping to other countries, the customer is responsible for paying taxes and customs duties in accordance with the laws of the country in which he is located.

The ordered goods will be stacked in such a way that they cannot be damaged by normal handling during transport. When taking over the ordered goods, the customer is obliged to check for possible damages and immediately report them to the delivery worker who delivered the goods, and refuse to take delivery of the delivered goods with visible external damage.

As soon as your order is ready to ship, you will receive an email with a link to track your package. In addition, our delivery service will send you information about the day and time frame when your package will arrive.

If you have any additional questions regarding the status of your shipment, please contact the DPD delivery service directly via the link: https://hrvatska.posta.hr/hr/kontakti

 

RIGHT TO UNILATERALLY TERMINATE THE CONTRACT

LB BODYART ESTETIC, OBRT ZA USLUGE, vl. LORENA BAGADUR cannot guarantee that the products and services on www.bagadur.com will meet your needs. If you are not satisfied with the delivered product, you have the right to return it within 14 days and we will refund your money. Pursuant to the Ordinance on the content and form of notices on the consumer's right to unilaterally terminate distance contracts and off-premises contracts (Official Gazette 72/2014), the Customer is authorized to unilaterally terminate the contract without giving reasons.

Calculating the deadline for unilateral termination of the contract

You may unilaterally terminate the Agreement within 14 days without giving any reason. In order to exercise your right to unilaterally terminate this Agreement, you must inform us of your decision to unilaterally terminate the Agreement before the expiry of the period by an unequivocal statement sent by post or e-mail, stating your name and surname, address, telephone number or e-mail address.

The deadline for unilateral termination is 14 days from the day on which you or a third party designated by you, who is not the carrier, have been given possession of the goods that are the subject of the contract.

Refund of the paid amount

If you unilaterally terminate this Agreement, we will refund the money we received from you, including delivery costs, without delay, and no later than within 14 days from the day we received your decision to unilaterally terminate the agreement, unless you have chosen another type of delivery that is not the cheapest standard delivery that we have offered. The refund will be made in the same way you made the payment. In the event that you agree to another way of returning the amount paid, you do not bear any costs in relation to the return. We can issue a refund only after the goods have been returned to us.

Return of goods

You are deemed to have fulfilled your obligation on time if you send or hand over the goods to us, or to the person we have authorized to receive the goods (DPD), before the expiration of the aforementioned deadline.

Costs of returning goods

The buyer bears the costs of returning the goods (transportation costs).

Consumer liability for diminished value of goods

You are responsible for any diminished value of the goods resulting from the handling of the goods, except for that which was necessary to establish the nature, characteristics and functionality of the goods. We will provide you with confirmation of receipt of the notice of unilateral termination of the contract, without delay, by e-mail.

ONLINE DISPUTE RESOLUTION

According to a special regulation of the European Union, from 15.02.2016. throughout the EU, disputes related to online purchases will be able to be resolved via the ODR platform, which you can access here. This means that if you encounter a problem during an online purchase within the EU (defective product, inability to exchange the product, etc.), you can submit your complaint in a faster and simpler way using the link above.

The platform can be used by both consumers and traders, and a complaint can be filed in any of the 23 official EU languages.

OUT-OF-COURT RESOLUTION OF CONSUMER DISPUTES

In the event of a dispute, we inform you that you can use the mechanisms of out-of-court resolution of consumer disputes by initiating an out-of-court dispute resolution procedure by submitting a report to the body competent for alternative consumer dispute resolution operating in the Republic of Croatia (the Court of Honor of the Croatian Chamber of Economy, the Conciliation Center at the Croatian Chamber of Economy).

GOODS COMPLAINT

If the buyer is dissatisfied for any reason, he/she may submit a written complaint to the Seller (LB BODYART ESTETIC, OBRT ZA USLUGE, owned by LORENA BAGADUR) via e-mail to: info@bagadur.com or in writing to the address: Lorena Bagadur, Meja gaj 91, 51226 Hreljin

The customer has the right to complain about the goods in the following cases:

Delivery of goods not ordered

Delivery of expired goods

Delivery of goods that have a defect or damage that did not occur during transport

The Seller will confirm receipt of the complaint in writing without delay, and the response in accordance with the Consumer Protection Act will be sent to the Buyer within 15 (fifteen) days from the date of receipt of the complaint. The Seller (LB BODYART ESTETIC, OBRT ZA USLUGE, owned by LORENA BAGADUR) will accept the full return of damaged, defective or incorrectly delivered goods at its own expense, if it is determined that the complaint is justified and that the Buyer did not influence the correctness, damage or any defect of the goods.

In the event of a justified complaint, the Customer has the right to terminate the contract with a refund of the entire amount paid or a replacement for a correct, undamaged and valid product. In case of inability to deliver other goods, the Seller will compensate the buyer for his costs of returning the goods and the value of the goods that he is no longer able to deliver.

The buyer does not have the right to return products that have been opened and used, but are in good health. All goods we sell are properly stored in their original packaging. The expiration date marked on the packaging is valid only if stored properly, as indicated on the label.

ELECTRONIC COMMUNICATION

By visiting and using the www.bagadur.com website, you accept electronic communication. You hereby agree that all agreements, notices, announcements and other content delivered to you electronically meet the legal framework as if they were made in writing.

If a visitor or user does not have an e-mail address or enters an incorrect one or cannot receive e-mail for technical reasons, the seller is not obliged to otherwise attempt to inform the user about the order itself or about any other details related to the order, delivery, payment, refund, complaint, etc.

We are committed to protecting the personal data of our customers, by collecting only the necessary, basic data about customers/users that are necessary to fulfill our obligations; we inform customers about the use of the collected data, and we regularly give customers the opportunity to choose how their data is used, including the opportunity to decide whether or not they want their name removed from lists used for marketing campaigns.

All user data is strictly protected and is only accessible to employees who need it to perform their jobs. All our employees and business partners are responsible for respecting the principles of privacy protection.

If you would like to request the deletion of your personal data that we have collected, you can do so by contacting us directly. To submit a request for deletion, please send an email to info@bagadur.com with the subject “Request for deletion of data”. In the body of the email, please include your name, email address and a detailed description of the data you would like to be deleted.

We will confirm your request as soon as possible and process it in accordance with applicable data protection laws.

In order for this website to function properly and to enable us to make further improvements to the site, in order to improve your browsing and shopping experience, this site stores a small amount of information on your computer called a cookie. By using the website, you agree to the use of “cookies”. Cookies can also be blocked in your internet browser. If you block “cookies”, you will still be able to browse the site, but some of its features will not be available to you.

Cookies and related tracking technologies

Cookies are text files containing small amounts of information that are downloaded to your device when you visit a website. When you visit the site again, the cookies are returned to the corresponding website: this is useful because it allows that website to recognize your device.

For more information about cookies, visit www.allaboutcookies.org

www.bagadur.com uses the following categories of cookies on the Site:

Category 1: Strictly necessary cookies

These cookies are necessary to enable you to navigate the Site and use its features. Without these cookies, the services you have requested (such as remembering your login details) cannot be provided to you.

Category 2: Analytical cookies

These cookies collect information about how people use the Site. For example, www.bagadur.com uses these cookies to help us understand how users come to, browse, or use the Site, and to highlight areas where we can improve things like navigation, user experience, and marketing campaigns. These cookies collect all information in the aggregate, and therefore such information is anonymous. They are used only to improve how the Site works.

Category 3: Functional cookies

These cookies remember your choices (such as language preferences). Such information can then be used to provide you with an experience that is more relevant to your choices and a visit to the Site that is more tailored to your needs and habits. The information collected by these cookies may be in anonymous form and these cookies cannot track your browsing activity on other websites.

Category 4: Targeted advertising cookies

These cookies record your visit to the Site, the individual pages you visit, and the links you follow. This collection of browsing habits is used to provide more relevant ads to users. If you would like to delete any cookies already on your computer, please refer to the Help and Support section of your web browser for instructions on how to locate the file or directory that stores cookies. Information on deleting or controlling cookies is also available at www.allaboutcookies.org. Please note that by deleting cookies (or by disabling future cookies), you may not be able to access certain parts or features of the Site.

Use of web beacons

Certain HTML documents on our Site and any emails we send may contain electronic images known as web beacons (sometimes called “clear gifs”) that allow us to track how many users have visited such pages or read our emails. Web beacons collect only limited information, including the number of cookies, the time and date of the page view, and a description of the page on which the web beacon is located. Such beacons do not carry any personal information and are used only to track the effectiveness of a particular campaign.

How can I delete or block cookies?

You can withdraw your consent to cookies on our website at any time. You can delete or block cookies through your internet browser or by using specialized software for this. Please note that disabling all cookies can cause problems in the functioning of most websites, including ours.

General terms and conditions for reviewers

By these General Terms and Conditions for Reviewers, you agree to use this website in accordance with the following rules. All content submitted by you, including your name, biographical information and all other names, characters, graphics, logos, trademarks, text, images, photographs and all other information and materials, is hereinafter referred to as “Your Content”.

LB BODYART ESTETIC, OBRT ZA USLUGE, vl. LORENA BAGADUR reserves the right to publish your name along with your review on our website and the websites of our partners unless you choose the option of sending an anonymous review. If for any reason you would like to remove your name after submitting a review, please contact us at info@bagadur.com

You approve LB BODYART ESTETIC, OBRT ZA USLUGE, vl. LORENA BAGADUR a non-exclusive, perpetual, irrevocable, transferable, royalty-free license (including full sub-license rights) to use Your Content in any medium without restriction and warrant that any material You post that You have obtained all necessary rights and permissions of the relevant owner and that You have all relevant rights to Your Content.

You agree that you are a real consumer or customer, with a genuine experience of the product or service you are reviewing and you do not have any professional or personal relationship with LB BODYART ESTETIC, OBRT ZA USLUGE, vl. LORENA BAGADUR.

The publication of your content is at our sole discretion and we have the right to make additions or deletions to any such material before publication, after publication or to refuse publication.

You agree that your content or its use in accordance with these Terms will not:

infringe the copyright, privacy rights, or other intellectual property or other rights of any other person or entity

contain any personal information relating to persons under the age of 18, unless you are their parent or legal guardian or have obtained the signature and authorization of the parent or legal guardian of any such person allowing you to submit a review on their behalf

leave any links/references to other websites, locations, email addresses or personal information (including names and phone numbers)

contain any malicious code, such as viruses, worms, Trojan horses or other potentially harmful programs or materials

violate any applicable law, statute, ordinance, rule or regulation.

If your content contains any material that is not owned by you or licensed to you and/or that is subject to third party rights, you are responsible for obtaining, prior to submitting your content, all releases, consents and/or licenses necessary to use your content in accordance with these Terms and without additional fees.

Whenever you submit your review to our website, your content must comply with our review guidelines. If your review does not comply with our review guidelines, we reserve the right not to publish your content without prior notice.

Review guidelines overview

Your content must:

• be accurate where you state the facts
• Reviews must be written from a position of privilege, meaning you must have had an interaction with the company or product being reviewed. We do not allow reviews to be posted on behalf of a person in a position of privilege.
• be truly sustainable where you express your opinions
• in accordance with applicable law

Your content must not:

• contain any material that is defamatory of any other person
• contain any material that is indecent or offensive
• promote discrimination based on race, gender, religion, nationality, disability, sexual orientation or age
• infringe the copyright, database rights or trademark of any other person
• contain false or fraudulent statements or omissions or misrepresent your identity or affiliation with any person
• impersonate a consumer
• contain any unsolicited or unauthorized advertising, promotional materials, spam, chain letters, pyramid schemes, or other forms of data collection or advertising
• be such as to be likely to disturb any other person
• be such that it is likely to interfere with our service in any way
• to be such that it gives the impression that they originate from us
• advocate, promote or assist any illegal act such as copyright infringement or computer misuse

Use of your content

Although we have no obligation to moderate your content on this website, we reserve the right to monitor any data transmitted or received through our website. We reserve the right to refuse, block, suspend or remove your content at any time and in our sole discretion. We do not guarantee in any way that Your Content or any part of it will be displayed on the Website.

STATEMENT OF LIABILITY

The information on this website is provided in the best of intentions for informational purposes and is entirely for your consideration and investigation. The publications and content found on the www.bagadur.com website or any part thereof cannot be considered a sufficient basis for making personal, financial or business decisions. In case of misunderstanding, misinterpretation or misuse of the information provided, the www.bagadur.com website is not responsible for any direct or indirect damage.

LB BODYART ESTETIC, OBRT ZA USLUGE, vl. LORENA BAGADUR cannot guarantee that the services on www.bagadur.com will meet your needs. It also cannot guarantee that the service will be error-free. If an error occurs, please report it via the contacts listed so that we can fix it as quickly as possible.

CHANGES

LB BODYART ESTETIC, OBRT ZA USLUGE, vl. LORENA BAGADUR reserves the right to change these terms and conditions without prior notice and excludes its responsibility for the possible consequences of such changes. All changes will apply to the use of www.bagadur.com. If you do not agree with the stated rules of use and do not want to accept them, please contact us with your remarks and do not use the services of this site during that time.

EXTERNAL SERVICES

The services provided by the website www.bagadur.com do not include the costs you incur using computer equipment and services to access our pages. LB BODYART ESTETIC, OBRT ZA USLUGE, vl. LORENA BAGADUR is not responsible for telephone costs or any other costs that may arise.

FINAL PROVISIONS

By accepting these General Terms and Conditions of Sale, the Buyer agrees to their provisions and accepts that they form an integral part of the contract.

Users are obliged to check the applicable General Terms and Conditions each time they use the website, and especially the webshop service. The provisions of the applicable Electronic Commerce Act and other laws relating to the provision and use of the webshop service will apply to the use of the webshop service. All disputes that may arise based on these general terms and conditions will be resolved before the competent court in Rijeka.